Our Policies
Transparency is important to us. Please read through our policies before booking so you know exactly what to expect.
Reservation Approval Policy
All bookings are request-based and subject to manual review and approval by The Clique Project. Submitting a booking request does not guarantee availability or confirmation. We review each request based on date availability, equipment availability, delivery logistics, timing, and other factors. We will notify you of approval or any issues within 24 hours.
Payment Policy
After your booking is approved, you will receive a payment link. You may choose to pay your rental balance online (via Stripe) and receive a 5% discount on your rental subtotal, or pay the remaining balance at delivery. The 5% online payment discount applies to the rental subtotal only — it does not apply to taxes, delivery fees, damage deposits, or reservation deposits. Offline payment options including Zelle, Venmo, Cash App, and Apple Cash are available and are manually verified by The Clique Project.
25% Reservation Deposit Policy
A non-refundable 25% reservation deposit of your rental subtotal is required to confirm and hold your date after booking approval. This deposit is applied toward your total rental balance. Without the deposit, your booking is not confirmed and your date is not held. The reservation deposit is forfeited if you cancel less than 24 hours before your scheduled drop-off time.
Cancellation Policy
Cancellations made more than 24 hours before your scheduled drop-off time will not incur a cancellation fee. Cancellations made less than 24 hours before scheduled drop-off may result in a 25% cancellation fee of your rental subtotal, or forfeiture of your reservation deposit. If you need to reschedule, please contact us as early as possible and we will do our best to accommodate a date change at no additional charge, subject to availability.
Damage / Security Deposit Policy
A refundable damage and security deposit is required for most rentals and will be collected separately from your rental balance. The deposit amount varies based on the items rented. The deposit is returned in full after the event, once all rented items have been picked up and confirmed to be in the same condition as delivered. Deposits may be partially or fully withheld to cover the cost of repair or replacement of damaged, missing, or excessively dirty items.
Delivery and Pickup Policy
The Clique Project provides delivery and pickup for all rentals. All delivery and pickup times are coordinated with you in advance during booking confirmation. We ask that someone be present at the drop-off and pickup locations. Delivery fees are based on distance from Provo, Utah. Local delivery (0–15 miles) is free. Delivery fees for other zones are estimated during booking and confirmed at approval. Delivery fees shown online are estimates only — the final delivery fee is confirmed during our manual booking review.
No Customer Pickup Policy
Customer pickup is not available under any circumstances. All equipment must be delivered and picked up by The Clique Project to ensure proper handling and safety of our equipment. This also protects our customers from liability related to transport.
Weather and Outdoor-Use Policy
Some of our rentals are designed for outdoor use. However, we do not set up or operate equipment in active rain, high wind, or severe weather conditions. If weather becomes a concern on your event day, please contact us as soon as possible. We will do our best to work with you on reschedules or indoor alternatives. Govee smart lights and string lights are suitable for light outdoor use but should not be used in heavy rain or flooding conditions. The customer is responsible for ensuring a covered or protected area for equipment if outdoor weather is uncertain.
Electrical / Power Requirements
Customers are responsible for ensuring access to adequate electrical power at the event venue. Most of our equipment requires standard 110V outlets. The photo booth requires at least one dedicated 110V outlet. Smart lighting and string lights also require power access. We recommend having an extension cord on hand (we also offer extension cord rentals). Please notify us if your venue has limited power access so we can plan accordingly.
Photo Booth Movement Policy
Once the photo booth is set up at your event, it may not be moved by the customer or any event guests. Moving the photo booth can result in damage to the equipment and may void any warranty on the rental. Our team places the photo booth in the optimal location at setup. Please communicate your preferred location in advance so we can accommodate your request during setup. Any damage resulting from unauthorized movement of the photo booth will be assessed against the damage deposit.
Backdrop Movement Policy
Backdrops, arches, and stands are assembled by The Clique Project upon delivery. Once assembled, customers and their teams may reposition or move backdrops and arch structures as needed during the event. Please exercise care when moving assembled backdrops to prevent damage. Any damage resulting from customer movement of backdrops will be assessed against the damage deposit.
Smart Lighting / Tablet Policy
Smart lighting rentals (Govee floodlights, smart string lights, and laser projectors) require use of our rental tablet. The tablet is pre-configured with the Govee app and included with all smart lighting rentals. The customer is responsible for the safe handling of the tablet during the rental period. Do not drop, submerge in water, or allow the tablet to be exposed to extreme heat or cold. Loss or significant damage to the tablet will be assessed against the damage deposit. The customer is not to install, remove, or modify any apps on the tablet. Only one smart lighting item may be rented per event at this time due to single-tablet availability.
Missing or Damaged Item Policy
All rental items are inspected before delivery and at pickup. If an item is missing or damaged upon pickup, The Clique Project will assess the cost of repair or replacement. The cost will first be deducted from the damage deposit. If damage exceeds the deposit amount, the customer is responsible for the remaining balance. Customers will be notified of any damage findings and given the opportunity to discuss before any charges are finalized.
Customer Photo / Review Upload Consent
By submitting photos or reviews through The Clique Project website, customers grant The Clique Project permission to display those photos and reviews on the website, social media, and marketing materials. All photos are reviewed before being posted. Customers may withdraw consent at any time by contacting us. Photos containing identifiable individuals who have not consented to public display should not be submitted.
Privacy Policy
Your privacy is important to us. The Clique Project collects information necessary to process bookings and communicate with customers. We do not sell or share personal information with third parties except as required to process payments or fulfill delivery. A full privacy policy will be published soon. For questions, contact us at hello@theclique.com.
Terms of Service
By submitting a booking request or using The Clique Project's services, you agree to abide by all policies listed on this page. The Clique Project reserves the right to refuse service, cancel bookings, or withhold deposits for policy violations. Full terms of service will be published soon. For questions, contact us at hello@theclique.com.
Questions About Our Policies?
We're happy to clarify anything before you book. Reach out and we'll get back to you promptly.
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